Shipping policy

Shipping:

Thank you for shopping with WhizTurtle. We are committed to delivering your educational toys and learning products as quickly and safely as possible.

We currently ship across Canada from Ontario. Orders are processed within 1–2 business days after payment is received.

During periods of high order volume, processing times may be extended.

Shipping fees apply based on location in Canada:

Free shipping is available on all orders over CAD 150 within Canada.

Canada wide orders (outside Ontario)

Flat CAD 13.99

CAD 8.95 (Orders over 80 CAD)

Free (Orders over 150 CAD)

Ontario orders

Flat CAD 8.95

CAD 4.99 (Orders over 80 CAD)

Free (Orders over 150 CAD)

Outside Canada

USA/International: Shipping charges are calculated and displayed at checkout. (UPS Standard)

Shipping fees may be adjusted for overweight items or remote destinations. If this occurs, we will contact you before processing your order.

If you require expedited shipping, please contact us before placing your order via email or text, and we will do our best to accommodate your request based on availability and shipping options. Additional shipping fees may apply.

Order Tracking

Once your order ships, you will receive a tracking number by email.

Delivery Times

Local delivery: 2–3 business days.

Standard shipping within Canada: 3–7 business days*.

International shipping: 7–21 business days, depending on the destination and customs processing.

Delivery estimates do not include the day of shipping and may vary depending on the carrier.

If your shipment has not arrived within 10 business days (Within Canada), please contact us. Note that shipping delays may occur during holidays.

While we strive to ship orders promptly, we are not responsible for carrier or customs delays.

In exceptional cases of inventory issues, we reserve the right to cancel unavailable items from your order and issue a refund. We apologize in advance for any inconvenience this may

 

 

International Orders

For international shipments:

Customers are responsible for any applicable customs duties, taxes, or import fees.

Delivery times may vary depending on the destination country and customs processing.

Delays

Delivery times are estimates and may be affected by weather, carrier delays, holidays, or other unforeseen circumstances.

We are not responsible for delays caused by shipping carriers or customs authorities.

Oversized items, backordered products, holidays, or circumstances such as extreme weather may affect processing and delivery times.

Incorrect Address

Customers are responsible for providing accurate shipping information.

Additional shipping charges may apply if an order must be re-shipped due to an incorrect

address.

 

Note: Oversized items and Bulky Items may incur additional freight charges and may not qualify for free shipping.

Local Pickup:

Arranging pickup

After receiving your order, we will contact you via email or text to schedule a pickup time.

Regular pickup times are Monday to Friday from 5 PM to 9 PM EST. Call us at 647-870-3015 when you arrive, and we will bring your order out to you.

Pickup on Saturdays and Sundays is available by appointment. Please contact us to arrange a time if you need to pick up your order on the weekend.