Returns and Refunds Policy

Returns & Refund Policy – WhizTurtle

Effective Date: 09-04-2026

At WhizTurtle, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • Item must be unused and in original condition
  • Item must be in original packaging
  • Proof of purchase (receipt or order confirmation) is required

2. Non-Returnable Items

The following items cannot be returned:

  • Used or damaged items (not due to our error)
  • Clearance or final sale items
  • Gift cards

3. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item:

  • Contact us within 48 hours of delivery
  • Provide photos of the product and packaging

We will:

  • Send a replacement OR
  • Issue a full refund

4. Return Process

To start a return:

  1. Email us at whizturtle9@gmail.com
  2. Include your order number and reason for return
  3. Wait for return approval and instructions

Important: Do not send items back without approval.

5. Return Shipping

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable
  • We recommend using a trackable shipping method

6. Refunds

Once we receive and inspect your return:

  • You will be notified of approval or rejection
  • If approved, your refund will be processed to your original payment method

Processing time: 5–10 business days (depending on your bank)

7. Exchanges

We only replace items if they are defective or damaged.

8. Order Cancellations

  • Orders can be cancelled within 12 hours of placing them
  • After this, the order may already be processed or shipped

9. Contact Us

If you have any questions:

WhizTurtle
📧 whizturtle9@gmail.com
📞 905-515-2094
📍 14 Trumpet Valley Blvd, Brampton, Ontario, L7A 3P3, Canada